Privacy Policy

It is The Book of Reality policy to respect your privacy regarding any information we may collect from you or which you may provide to us, in the circumstances set out below. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose, safeguard and otherwise make use of your personally identifiable information (“Personal Data”).

We will only collect and use your Personal Data where:

we have lawful grounds to do so, including to comply with our legal obligations;
we are performing a contract with you for our services; and
we have legitimate interests in using your Personal Data and your interests and fundamental rights do not override those interests.

For the purposes of the EU General Data Protection Regulation ((EU) 2016/679) (“GDPR”), we, The Book of Reality Publishing, are the “data controller”. If you have any questions about this policy or about how we use your Personal Data, please contact us via our contact details at the end of this policy.

1. Personal Data we collect via our website thebookofreality.com (the “Website”)

Personal Data that you provide to us

We only collect Personal Data where you choose to interact with us on the Website in the following ways:

Activity / Type of Personal Data Collected

When you sign-up to: receive free content, including eBooks, videos and offers;

Email address
First name
Last name
IP address
Time and date of signup

When you purchase a book directly from us

Name
Email address
Phone number
IP address
Any Personal Data which you provide to us in the free text box of the form
Payment method choice (payment details are held by our payment processor, not us)

When you complete a contact form

Name
Email address
Phone number
IP address
Any Personal Data which you provide to us in the free text box of the form

Data that we collect automatically

We automatically collect certain information when you visit our Website – such as the type of browser and operating system you are using, and the domain name of your Internet service provider. We do not link this information with any Personal Data.

We may also collect data automatically through our use of cookies on the Website. Please see our cookie policy to find out about the types of cookies we set and why, and how you can adjust your settings to disable cookies.

2. Use of your Personal Data

We will only use your Personal Data when the law allows us to. Most commonly, we use your Personal Data to:

process and manage your use of our website;
respond to your questions, comments and requests;
where you have opted-in to receive marketing from us, deliver communications that are relevant to your preferences / may be of interest to you;
improve our services and Website through analysis of information.

3. Sharing of your Personal Data

We take your privacy seriously and will not share your Personal Data with others, except as permitted by applicable law or as set out below:

We share Personal Data as necessary with third parties who provide services or functions on our behalf and who require the information to provide those specific services to us. These third parties may include social media advertising platforms such as Facebook and Google Adwords for the purpose of custom audience generation and the development of targeting criteria for other audiences. Please note that we have appropriate data privacy safeguards in place with third parties with whom we share Personal Data as described above and who are providing services or functions on our behalf.

4. Keeping your Personal Data secure

We have implemented security policies and technical measures to safeguard the Personal Data we collect. We maintain physical, electronic and procedural safeguards that comply with applicable law, including the GDPR, to safeguard Personal Data from accidental loss, destruction or damage and unauthorised access, use and disclosure.

5. Retention periods for use of your Personal Data

We will use and store your Personal Data only for as long as necessary, bearing in mind the uses of your Personal Data as described in this privacy policy and otherwise as communicated to you. We review the Personal Data we hold at regular intervals and delete permanently or anonymise any Personal Data which is no longer necessary.

6. Children

This Website and our services are aimed at adults, and we do not knowingly collect any Personal Data relating to children aged under 15 years old. If you are under the age of 15, please do not provide us with any of your Personal Data, including your email address.

7. Access to and control over your Personal Data

You have legal rights under applicable law in relation to your Personal Data. You can ask the following questions, or take the following actions, at any time by contacting us via email at info@thebookofreality.com

see what Personal Data we hold about you (if any), including why we are holding it and who it could be disclosed to;
ask us to change/correct your Personal Data;
ask us to delete your Personal Data;
object to the processing of your Personal Data;
ask us to restrict the processing of your Personal Data;
withdraw any consents you have given us to the processing of your Personal Data; and express any concerns you have about third parties’ use of your Personal Data.

8. Change of purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to have an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

9. Contact Us

Our full details are:

Email for Privacy Questions: info@thebookofreality.com

Refund Policy

The law gives you the right to cancel or return your order under certain circumstances.

If you place your order and realise you’ve made a mistake, please contact us immediately. You can reply to your order confirmation email, or email: info@thebookofreality.com

Because you’re ordering from our website, the law gives extra rights under distance selling regulations. These give you the right to return items to us within 14 days without giving a reason and are unused and undamaged.

If you’d like to return your order, please email info@thebookofreality.com to let us know. You should send the parcel to the returns address on your label. If you don’t have this anymore, please contact us and we’ll let you know where to send it. You are responsible for postage costs associated with your return. You don’t need to use the original packaging, but you do need to ensure it’s packaged securely so the items aren’t damaged and can be resold. If items are returned damaged, we have the right to reduce your refund or charge you for the damage.

All eligible returns will be given a full refund, including postage and standard delivery charges.

If you have ordered a personalised dedication, we’re not able to accept returns because this counts as a personalised item. The law states personalised items can only be returned if they are faulty. However, if there’s a clear manufacturing or printing defect, or if we’ve sent you the wrong item, we’ll happily accept returns.

We reserve the right to cancel your order if we feel it necessary. If we cancel your order, we will refund it immediately.

If you buy digital goods from us (such as ebooks or audiobooks), you automatically waive your right to the fourteen-day cooling-off period. This means digital products cannot be returned or refunded. If there’s a fault with your digital purchase, please contact us and let us know so we can rectify it. If you’re experiencing issues with a digital product because of problems with your device, internet connection or your own technical challenges, the product itself is not considered faulty and we’re not obliged to help. If you need technical assistance with a digital download, please email info@thebookofreality.com

Please note any orders over 3 books are non-refundable. Supply of ‘The Book of Reality’ is in short supply and we encouraged everyone to purchase 1 book as a first order for clarification and acceptance.

Terms of Service

Your statutory rights supersede our terms and conditions, which is why we’ve left some of them out. Those rights protect you regardless of anything in our terms and conditions. In cases where our terms and conditions are different from your statutory rights, it’s because we’ve taken a conscious decision to go above and beyond what your basic rights offer you.

First things first

These terms and conditions apply to all purchases and transactions made through our online shop.

By ordering from our website, you agree to these terms and conditions and confirm that you are purchasing as a private individual, and not a business or other legal entity.

The process

When you place an order through this website, you need to submit payment with it or your order will not be processed. We don’t offer credit terms. If payment is unsuccessful, your order will not be accepted, processed or dispatched, and we won’t have any obligations towards you.

All prices are inclusive of any taxes and charges, with the exception of postage costs, which are clearly displayed at the checkout prior to submission and payment. By completing the checkout and submitting payment, you agree to the total price stated at checkout.

Your personal information

When you buy from us, you’ll need to provide some personal information. Here’s what we ask for, why it’s needed, and how it’s used and stored:

Your name and address

This is required so we know where to send your order. This is stored on our shop server so we can easily match your order against previous ones you’ve made, and easily look up your order if you have any questions or queries in the future. Please make sure you enter your address correctly. The address you enter is automatically ported across to Royal Mail and is what will appear on your postage label. It’s your responsibility to ensure the address you enter is correct, and we can’t be held liable if you enter it incorrectly.

Your email address

This is required for a few reasons. Firstly, it means we can email you an order confirmation receipt. It also allows the shop system to send you an email once your order has been dispatched, so you know it’s on the way. This is stored on our shop server and our email marketing provider, so we can let you know when new books are out or when we’re running a special offer.

Your phone number

Sometimes, we might need to call you about your order. This is rare, but might be necessary if there are stock issues or if we have a question or query about a personalised dedication you’ve asked for. As a rule, we try to make contact by email first, so we can avoid bothering you with a phone call. We’ll only call if your email address bounces, if we’ve tried emailing you but not had a response yet, or if you’ve chosen an urgent postage option (in this case, we know you need the books quickly and phoning is often quicker!). Your phone number is never shared or used for marketing purposes.

We take security very seriously, and have a strong ethic when it comes to your personal information. If we don’t need it, we won’t ask for it, and we’ll certainly never sell your data or share it unnecessarily. In case that last word worries you, it needn’t. We can only think of two instances where your data might be shared outside our company:

Royal Mail synchronisation

Our online shop automatically synchronises with our Royal Mail business account. This is how your postage costs are automatically calculated. Each day, we hit a button and the postage labels for that day’s orders are automatically generated and printed. This is an automated and secure process provided by Royal Mail, and takes place entirely behind SSL security.

Our email marketing provider

As mentioned above, your email address is stored so we can let you know when new books are out or when we’re running a special offer. Don’t worry — you won’t be bombarded with emails. If you don’t want to receive these emails, you can click the Unsubscribe link at the bottom. Unsubscribing from these emails will stop you receiving special offers and promotions, but won’t stop you receiving transactional emails (order confirmations, dispatch notifications, and so on), because these are necessary and allow us to fulfil our obligations to you.

Payment information

At the time of writing, we offer three types of payment method: Credit/debit card, PayPal and Apple Pay/Google Pay. Whichever method you choose, none of your payment information is processed or stored on our website, servers or computers.

Credit/debit card payments

If you choose the credit/debit card option, your payment will be handled by Stripe, who are one of the world’s largest online payment providers. Your card details are not shared with us, and we have no facility or ability to view or access them. Stripe handle the payment entirely, and pass us the money afterwards.

If you select the ‘Save payment information to my account for future purchases’ option at checkout, this information is stored with Stripe, and not with us. Your security is of paramount importance to us.

PayPal

PayPal is one of the oldest and largest online payment providers in the world. If you choose the PayPal option, you can pay using your PayPal balance, or your linked bank account or card. If you don’t have a PayPal account, you can also use this option to pay by credit or debit card. All PayPal payments take place completely off-site. If you choose this option, our website will take you to PayPal, which is where you’ll complete your payment. Once it’s done, PayPal will send you back to our website and will let us know your payment has been successful, so we can dispatch your order.

Apple Pay/Google Pay

These options might be available if you’re using a compatible device. They allow you to complete purchases with a single touch, using card and payment details you’ve stored on your device. None of your payment details are passed to us, and we have no facility to view or access them.

If you choose to use Apple Pay or Google Pay, please make sure the address it displays is correct. In some instances, the address in your Apple Pay or Google Pay account can overwrite the address you’ve entered at the checkout. If that happens, the only address we’ll see is the one given to us by Apple Pay or Google Pay. It’s your responsibility to ensure the address on your order is correct, and we can’t be held liable if we’re given an incorrect address.

Steven Rungasamy ™ ®. The Book Of Reality

The moral rights of the author has been asserted

ISBN: 978-1-9192210-0-7 Paperback

ISBN: 978-1-9192210-1-4 Hardback

No part of this poem, song or publication may be reproduced, stored in a retrieval system, distributed or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without prior written permission of the author.

Email: info@thebookofreality.com